DISCLAIMER

Directions and technical information given in writing or orally by our company is considered accurate. However, no warranty is expressed or implied regarding the accuracy of the data, as to other parties, the results to be obtained by the use thereof, or that any such use will not infringe any patent. Before using any product, a user shall determine the suitability of the product for the intended use and the user assumes all risks and liability whatsoever in connection therewith.

ORDER PROCESSING

Orders placed by 9am on a trading day, are generally processed and dispatched that same day, subject to stock availability. A further 3 to 5 working days should be allowed for local orders delivery and possibly longer for country and interstate orders. Solid Solutions provide a free freight service using the most effective and economic freight services available. Runs on stock can be unpredictable. Solid Solutions aims to provide the best service, however it will not be held accountable for delays due to its delivery services or stock availability.

ORDER CHANGES AND CANCELLATIONS

Notification of an order change or cancellation must be made by email to sales@solidsolutions.com.au by 9am in order to be implemented by that days order processing. Customers phoning requiring technical advice which may effect change to a placed order will similarly have to email back any changes after the technical support phone call. It is company policy that all order details always be in writing.

RISK OF LOSS

Goods are despatched from Solid Solutions on the understanding that once an order leaves our factory the risk of damage or loss in transit and title for such goods passes to the customer. Solid Solutions is not legally obliged to buy may assist customers with damaged goods issues.

REFUND POLICY

A product refund will only be allowed when a product is returned within 14 days of purchase and the product must be in a satisfactory condition for possible remerchandising plus the products must be returned with the purchase invoice. When a product is alleged to be faulty, Solid Solutions reserves the right to test the materials performance prior to deciding to give a partial or full refund which is at the discretion of Solid Solutions.

DELIVERY TIME

Delivery times stated on the website or via phone/email are an approximation only and may vary depending on external factors beyond Solid Solution’s control. Delivery time will also be impacted by stock availability. Solid Solutions cannot be held responsible for delays caused by external factors.

Please note that delivery times are calculated from despatch date, not the date when the order was placed/processed. See below:

VIC 2-4 Business days
NSW 3-6 Business days
ACT 4+ Business days
SA 3-6 Business days
TAS 5+ Business days
QLD 4+ Business days
NT 5+ Business days
WA 5+ Business days

*Locations in remote areas may incur longer delivery times than the times listed above.

COPYRIGHT

This site and its contents are subject to copyright. The copyright is owned by the Solid Solutions group, excluding third party content. All content on the Solid Solutions web site may be printed or electronically viewed and copied solely for personal, non commercial use. If any content shall be used for commercial use, contact Solid Solutions with your reasoning to be granted permission.

THIRD PARTY SITES

Third party sites exist under the Solid Solutions group site, therefore the Solid Solutions group is not responsible for the condition of content of those sites as they are not under Solid Solutions control.

VIRUSES

Solid Solutions group can not guarantee that any content on this web site is 100% virus free. However full care is taken in consistently checking the quality and health of this site.

PRICES

All Prices on the Solid Solutions website are subject to change without notice. All prices are in Australian $ currency and inclusive of (GST).

LINKING TO OUR SITE TERMS AND CONDITIONS

Solid Solutions welcomes website editors, owners or administrators placing a text or graphics logo link on their site to the Solid Solutions home page.Please do not however;Represent or suggest the impression that Solid Solutions recommends, approves, endorses or is in any way associated with you (or any of your associated bodies corporate or personnel) your website, or any of your goods or services.Ridicule, satirise, mock or defame Solid Solutions, its name or logo or any of Solid Solutions goods or services.Have contained in your website any material that is pornographic, defamatory, obscene, discriminatory, grossly offensive, harassing, malicious, unlawful or otherwise contrary to accepted standards of public decency and good taste as determined in the sole judgment of Solid Solutions.