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DISCLAIMER: Directions and technical information given in writing or orally by our company is considered accurate. However, no warranty is expressed or implied regarding the accuracy of the data, as to other parties, the results to be obtained by the use thereof, or that any such use will not infringe any patent. Before using any product, a user shall determine the suitability of the product for the intended use and the user assumes all risks and liability whatsoever in connection therewith.

ORDER PROCESSING: Orders placed by 9am on a trading day, are generally processed and dispatched that same day, subject to stock availability. A further 3 to 5 working days should be allowed for local orders delivery and possibly longer for country and interstate orders. Solid Solutions provide a free freight service using the most effective and economic freight services available. Runs on stock can be unpredictable. Solid Solutions aims to provide the best service, however it will not be held accountable for delays due to its delivery services or stock availability.

ORDER CHANGES AND CANCELLATIONS: Notification of an order change or cancellation must be made by email to by 9am in order to be implemented by that days order processing. Customers phoning requiring technical advice which may effect change to a placed order will similarly have to email back any changes after the technical support phone call. It is company policy that all order details always be in writing.

RISK OF LOSS: Goods are despatched from Solid Solutions on the understanding that once an order leaves our factory the risk of damage or loss in transit and title for such goods passes to the customer. Solid Solutions is not legally obliged to buy may assist customers with damaged goods issues.

REFUND POLICY: A product refund will only be allowed when a product is returned within 14 days of purchase and the product must be in a satisfactory condition for possible remerchandising plus the products must be returned with the purchase invoice. When a product is alleged to be faulty, Solid Solutions reserves the right to test the materials performance prior to deciding to give a partial or full refund which is at the discretion of Solid Solutions.

DELIVERY TIME: Delivery times stated on the website or via phone/email are an approximation only and may vary depending on external factors beyond Solid Solution's control. Delivery time will also be impacted by stock availability. Solid Solutions cannot be held responsible for delays caused by external factors.
COPYRIGHT: This site and its contents are subject to copyright. The copyright is owned by the Solid Solutions group, excluding third party content. All content on the Solid Solutions web site may be printed or electronically viewed and copied solely for personal, non commercial use. If any content shall be used for commercial use, contact Solid Solutions with your reasoning to be granted permission.
THIRD PARTY SITES: Third party sites exist under the Solid Solutions group site, therefore the Solid Solutions group is not responsible for the condition of content of those sites as they are not under Solid Solutions control.
VIRUSES: The Solid Solution group can not guarantee that any content on this web site is 100% virus free. However full care is taken in consistently checking the quality and health of this site.
PRICES: All Prices on the Solid Solutions website are subject to change without notice. All prices are in Australian $ currency and inclusive of (GST).
LINKING TO OUR SITE TERMS AND CONDITIONS: Solid Solutions welcomes website editors, owners or administrators placing a text or graphics logo link on their site to the Solid Solutions home page.Please do not however;Represent or suggest the impression that Solid Solutions recommends, approves, endorses or is in any way associated with you (or any of your associated bodies corporate or personnel) your website, or any of your goods or services.Ridicule, satirise, mock or defame Solid Solutions, its name or logo or any of Solid Solutions goods or services.Have contained in your website any material that is pornographic, defamatory, obscene, discriminatory, grossly offensive, harassing, malicious, unlawful or otherwise contrary to accepted standards of public decency and good taste as determined in the sole judgment of Solid Solutions.
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail:
By Phone: 03 9579 2044

We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Solid Solutions reserves the right to change any offers at any time and without notice.
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